Booking Terms & Conditions
Holgates Booking Promise
Our Holgates Booking Promise aims to give you the peace of mind whilst booking your holiday with us, giving you additional flexibility and cancellation options as we all adapt to changes during the Covid-19 pandemic. Book your next holiday with confidence knowing our Holgates Booking Promise is in place.
If you are unable to make your booking in 2021, due to Covid-19*, we can transfer your holiday^ to an alternative date in 2022. This flexibility will give you the best possible chance at finding a new date for your holiday.
Can’t make your holiday but don’t want to commit to alternative dates? We also have the option to keep monies paid in credit, to use at a later date.
Regular cancellations refund policy applies to all bookings. Includes all bookings transferred from 2020 and 2021. Holgates Booking Promise excludes our longer term seasonal touring bookings. *Reason for cancellation must be directly due to Covid-19 self-isolation, government guidance or other reasoning as approved by Holgates Holiday Parks. ^Funds paid for the cancelled holiday will be transferred to an alternative booking, additional payment may be applicable for the difference in price between bookings.
Holgates Family Group Terms and Conditions
While HFG use their best endeavours to satisfy clients requirements, HFG at their discretion reserve the right to withdraw any advertised services and to cancel any bookings made for clients or make alterations to their itinerary or arrangements in which event no liability in respect of such cancellations or changes shall fall upon HFG save only that they refund to clients the money paid by them in respect of bookings so cancelled and will use their best endeavours to offer the client alternatives to any booking so cancelled.
If full balance is not paid by the designated date HFG reserve the right to reallocate the accommodation.
We do not accept bookings from unaccompanied teenagers, unisex parties or groups. Bookings must include a member of the party aged 21 years or over. We reserve the right to deny a holiday booking at any time. A group booking consists of three or more reservations at the same time/overlapping time period.
We do allow two families to book together. Each booking has to be booked individually and cannot be under one party’s name. At the time of booking please indicate the name of the family you would like to be next to. We will endeavour to fulfil the request but please note this cannot be guaranteed during busy periods.
The size of the party for camping/touring is limited to 6 people, a mixture of adults and children.
If we ascertain bookings are being made individually in order to negate our group’s policy. We reserve the right to cancel your booking prior to arrival or require you to leave the park if you do not comply with our policy.
Cleanliness of HFG property and all breakage are the responsibility of the client.
HFG are absolved from all liability to caravanner and their guests, for the loss or damage to personal property.
We ask all guests to respect their neighbours and therefore we have a “no noise” policy from 10.30pm. HFG may require any persons not observing park rules or creating a nuisance to leave the park.
We do not allow gazebo’s, chimenea’s or fire pits on our touring or tent pitches.
We do not allow commercial vehicles or vans on the parks. If needed during unloading, commercial vehicles are then required to be parked in our designated car parks away from the pitch / accommodation.
We allow 1 dog in our pet friendly rented accommodation units. Dogs must be kept on a lead and exercised in the designated areas.
The park speed limit of 10mph and one-way systems must be observed by vehicles and bicycles and all drivers must hold a valid licence and insurance cover.
Holgates Family Group Cancellation Policy
If you wish to cancel or transfer your booking over 6 weeks before arrival we will refund or transfer any monies paid less a £25 administration fee. If you cancel or transfer within 6 weeks of your holiday all monies will be automatically lost. HFG will make every effort to rebook your allocation and if successful the remittance less £25 administration fee will be refunded to you.
If you feel you need to make a complaint that we cannot resolve for you, please go to citizensadvice.org.uk
Who we are
As you decide to join us for a holiday, we feel it is important to know Holgates Family Group and Holgates Cottage Collection are family-owned holiday parks and accommodation, made up of smaller companies as detailed below.
We / HFG – Holgates Family Group, relating to all the below companies, holiday parks, facilities and accommodation.
Holgates Caravan Parks Ltd
Registered Office: Holgates Caravan Parks Ltd, Middlebarrow Plain, Cove Road, Silverdale, Nr Carnforth, Lancashire LA5 0SH
Registered in England No. 570 598 – Vat Registration No. 153 8708 49
Holgates Leisure Parks Ltd
Registered Office: Holgates Leisure Parks Ltd, Middlebarrow Plain, Cove Road, Silverdale, Nr Carnforth, Lancashire LA5 0SH
Registered in England No. 0631 5158 – Vat Registration No. 920 3114 78
Holgates Silver Ridge Ltd
Registered Office: Holgates Silver Ridge Ltd, Middlebarrow Plain, Cove Road, Silverdale, Nr Carnforth, Lancashire LA5 0SH
Registered in England No. 739 3061 – Vat Registration No. 998 8445 30
Rimington Leisure Park Ltd
Registered Office: Rimington Leisure Park Ltd, Middlebarrow Plain, Cove Road, Silverdale, Nr Carnforth, Lancashire LA5 0SH
Registered in England No. 1172 3804 – Vat Registration No. 311 1570 56