Booking Terms & Conditions

Holgates Family Group Regular Booking Terms and Conditions

While HFG use their best endeavours to satisfy clients requirements, HFG at their discretion reserve the right to withdraw any advertised services and to cancel any bookings made for clients or make alterations to their itinerary or arrangements in which event no liability in respect of such cancellations or changes shall fall upon HFG save only that they refund to clients the money paid by them in respect of bookings so cancelled and will use their best endeavours to offer the client alternatives to any booking so cancelled.

If full balance is not paid by the designated date HFG reserve the right to reallocate the accommodation.

We do not accept bookings from unaccompanied teenagers, unisex parties or groups. Bookings must include a member of the party aged 21 years or over. We reserve the right to deny a holiday booking at any time. A group booking consists of three or more reservations at the same time/overlapping time period.

We do allow two families to book together. Each booking has to be booked individually and cannot be under one party’s name. At the time of booking please indicate the name of the family you would like to be next to. We will endeavour to fulfil the request but please note this cannot be guaranteed during busy periods.

The size of the party for camping/touring is limited to 6 people, a mixture of adults and children.

If we ascertain bookings are being made individually in order to negate our group’s policy. We reserve the right to cancel your booking prior to arrival or require you to leave the park if you do not comply with our policy.

Cleanliness of HFG property and all breakage are the responsibility of the client.

HFG are absolved from all liability to caravanner and their guests, for the loss or damage to personal property.

We ask all guests to respect their neighbours and therefore we have a “no noise” policy from 10.30pm. HFG may require any persons not observing park rules or creating a nuisance to leave the park.

We do not allow gazebo’s, chimeneas or fire pits on our parks.

We do not allow commercial vehicles or vans on the parks. If needed during unloading, commercial vehicles are then required to be parked in our designated car parks away from the pitch / accommodation.

We allow 2 dogs in our pet friendly rented accommodation units, excluding pet friendly glamping pods which allow 1 dog maximum. Dogs must be kept on a lead and exercised in the designated areas.

The park speed limit of 10mph and one-way systems must be observed by vehicles and bicycles and all drivers must hold a valid licence and insurance cover.

We strongly advise you to take out comprehensive travel insurance to cover cancelation costs and stay in the property. If you chose not to do so then you accept responsibility for any loss that you may incur. 

On your day of departure, please ensure that you leave the property as you found it, in a clean and tidy condition with furniture and fittings returned to their original positions. Rubbish and recycling should be deposited in the appropriate bins outside. Please ensure you have all your personal belongings with you before you vacate the property. If you find that you have left anything behind, these may be returned to you at a cost of £15 including postage and packaging (please note that the charge may be higher for heavy, large or valuable items). We will dispose of any unclaimed items after 28 days.

Holgates Family Group Cancellation Policy

If you wish to cancel or transfer your booking over 6 weeks before arrival we will refund or transfer any monies paid less a £25 administration fee. If you cancel or transfer within 6 weeks of your holiday all monies will be automatically lost. HFG will make every effort to rebook your allocation and if successful the remittance less £25 administration fee will be refunded to you. Please note seasonal touring booking deposits are non refundable.

If you feel you need to make a complaint that we cannot resolve for you, please go to citizensadvice.org.uk

Who we are
As you decide to join us for a holiday, we feel it is important to know Holgates Family Group and Holgates Cottage Collection are family-owned holiday parks and accommodation, made up of smaller companies as detailed below.

We / HFG – Holgates Family Group, relating to all the below companies, holiday parks, facilities and accommodation.

Holgates Caravan Parks Ltd
Registered Office: Holgates Caravan Parks Ltd, Middlebarrow Plain, Cove Road, Silverdale, Nr Carnforth, Lancashire LA5 0SH
Registered in England No. 570 598 – Vat Registration No. 153 8708 49

Holgates Leisure Parks Ltd
Registered Office: Holgates Leisure Parks Ltd, Middlebarrow Plain, Cove Road, Silverdale, Nr Carnforth, Lancashire LA5 0SH
Registered in England No. 0631 5158 – Vat Registration No. 920 3114 78

Holgates Silver Ridge Ltd
Registered Office: Holgates Silver Ridge Ltd, Middlebarrow Plain, Cove Road, Silverdale, Nr Carnforth, Lancashire LA5 0SH
Registered in England No. 739 3061 – Vat Registration No. 998 8445 30

Rimington Leisure Park Ltd
Registered Office: Rimington Leisure Park Ltd, Middlebarrow Plain, Cove Road, Silverdale, Nr Carnforth, Lancashire LA5 0SH
Registered in England No. 1172 3804 – Vat Registration No. 311 1570 56

Westmorland Caravans (Beetham) Ltd
Registered Office: Westmorland Caravans (Beetham) Ltd, Middlebarrow Plain, Cove Road, Silverdale, Nr Carnforth, Lancashire LA5 0SH
Registered in England No. 967703 – Vat Registration No. 410 4098 92