Booking Terms & Conditions

Holgates Family Group Regular Booking Terms and Conditions

While HFG use their best endeavours to satisfy clients requirements, HFG at their discretion reserve the right to withdraw any advertised services and to cancel any bookings made for clients or make alterations to their itinerary or arrangements in which event no liability in respect of such cancellations or changes shall fall upon HFG save only that they refund to clients the money paid by them in respect of bookings so cancelled and will use their best endeavours to offer the client alternatives to any booking so cancelled.

If full balance is not paid by the designated date HFG reserve the right to reallocate the accommodation.

We do not accept bookings from unaccompanied teenagers, unisex parties or groups. Bookings must include a member of the party aged 21 years or over. We reserve the right to deny a holiday booking at any time. A group booking consists of three or more reservations at the same time/overlapping time period.

We do allow two families to book together. Each booking has to be booked individually and cannot be under one party’s name. At the time of booking please indicate the name of the family you would like to be next to. We will endeavour to fulfil the request but please note this cannot be guaranteed during busy periods.

The size of the party for camping/touring is limited to 6 people, a mixture of adults and children.

If we ascertain bookings are being made individually in order to negate our group’s policy. We reserve the right to cancel your booking prior to arrival or require you to leave the park if you do not comply with our policy.

Cleanliness of HFG property and all breakage are the responsibility of the client.

HFG are absolved from all liability to caravanner and their guests, for the loss or damage to personal property.

We ask all guests to respect their neighbours and therefore we have a “no noise” policy from 10.30pm. HFG may require any persons not observing park rules or creating a nuisance to leave the park.

We do not allow gazebo’s, chimneas or fire pits on our parks.

We do not allow commercial vehicles or vans on the parks. If needed during unloading, commercial vehicles are then required to be parked in our designated car parks away from the pitch / accommodation.

We allow 2 dogs in our pet friendly rented accommodation units, excluding pet friendly glamping pods which allow 1 dog maximum. Dogs must be kept on a lead and exercised in the designated areas.

The park speed limit of 10mph and one-way systems must be observed by vehicles and bicycles and all drivers must hold a valid licence and insurance cover.

We strongly advise you take out comprehensive travel insurance to cover cancellation costs and your stay in the Property. If you choose not to then you accept responsibility for any loss that you may incur.

On your day of departure, please ensure that you leave the property as you found it, in a clean and tidy condition with furniture and fittings returned to their original positions. Rubbish and recycling should be deposited in the appropriate bins outside. Please ensure you have all your personal belongings with you before you vacate the property. If you find that you have left anything behind, these may be returned to you at a cost of £15 including postage and packaging (please note that the charge may be higher for heavy, large or valuable items). We will dispose of any unclaimed items after 28 days.

Holgates Family Group Cancellation Policy

If you wish to cancel or transfer your booking over 6 weeks before arrival we will refund or transfer any monies paid less a £25 administration fee. If you cancel or transfer within 6 weeks of your holiday all monies will be automatically lost. HFG will make every effort to rebook your allocation and if successful the remittance less £25 administration fee will be refunded to you. Please note seasonal touring booking deposits are non refundable.

If you feel you need to make a complaint that we cannot resolve for you, please go to citizensadvice.org.uk

Who we are
As you decide to join us for a holiday, we feel it is important to know Holgates Family Group and Holgates Cottage Collection are family-owned holiday parks and accommodation, made up of smaller companies as detailed below.

We / HFG – Holgates Family Group, relating to all the below companies, holiday parks, facilities and accommodation.

Holgates Caravan Parks Ltd
Registered Office: Holgates Caravan Parks Ltd, Middlebarrow Plain, Cove Road, Silverdale, Nr Carnforth, Lancashire LA5 0SH
Registered in England No. 570 598 – Vat Registration No. 153 8708 49

Holgates Leisure Parks Ltd
Registered Office: Holgates Leisure Parks Ltd, Middlebarrow Plain, Cove Road, Silverdale, Nr Carnforth, Lancashire LA5 0SH
Registered in England No. 0631 5158 – Vat Registration No. 920 3114 78

Holgates Silver Ridge Ltd
Registered Office: Holgates Silver Ridge Ltd, Middlebarrow Plain, Cove Road, Silverdale, Nr Carnforth, Lancashire LA5 0SH
Registered in England No. 739 3061 – Vat Registration No. 998 8445 30

Rimington Leisure Park Ltd
Registered Office: Rimington Leisure Park Ltd, Middlebarrow Plain, Cove Road, Silverdale, Nr Carnforth, Lancashire LA5 0SH
Registered in England No. 1172 3804 – Vat Registration No. 311 1570 56

Westmorland Caravans (Beetham) Ltd
Registered Office: Westmorland Caravans (Beetham) Ltd, Middlebarrow Plain, Cove Road, Silverdale, Nr Carnforth, Lancashire LA5 0SH
Registered in England No. 967703 – Vat Registration No. 410 4098 92

Holgates Booking Promise (Covid-19)

Applicable to any holidays booked from 25th August 2022. Holidays booked previous to this date will be honoured under our previous policy.

Our Holgates Booking Promise aims to give you the peace of mind whilst booking your holiday with us, giving you additional flexibility and cancellation options should any changes to the government public health measures for Covid-19 re-occur. Book your next holiday with confidence knowing our Holgates Booking Promise is in place.

Regular booking terms and conditions apply to ALL bookings made from 25th August 2022, unless there is government guidance in place at the time of cancellation.

In case of government guidance: If you have to cancel your booking because UK government public health measures imposed as a result of the Covid-19 pandemic mean it is unlawful to travel to or to make use of the accommodation you booked, you may choose to

  1. Transfer your booking to a later date free of any administration charges, subject to availability – you will have to pay any difference in price if the cost of the new booking is higher or be reimbursed the difference if the cost of the new booking is lower
  2. Request a voucher with a redemption value equal to the amount previously paid by you for the booking

You will have to contact us in order to access these options following any government announcements. Any transfer or voucher must be re-deemed within a 12 month period of any announcement.  

Regular cancellations refund policy applies to all bookings. Includes all bookings transferred from 2020 – 2022. Holgates Booking Promise excludes our longer term seasonal touring bookings.

Stay & Store Touring Offer Terms & Conditions

From prices based on 2 people sharing:

  • Silverdale – Pay for 4 nights at £43 per night = Only £172 (includes swimming access)
  • Hollins Farm –  Pay for 4 nights at £41 per night = Only £164 (includes swimming access)
  • Bay View – Pay for 4 nights at £32 per night = Only £128
  • Ribble Valley – Pay for 4 nights at £30 per night = Only £120

Available date ranges arriving from:

  • Friday 10th November to Sunday 19th November
  • Friday 17th November to Sunday 26th November
  • Friday 24th November to Sunday 3rd December
  • Friday 1st December to Sunday 10th December
  • Friday 8th December to Sunday 17th December
  • Friday 15th December to Sunday 24th December

Terms and Conditions
Prices above based on 2 people sharing. Extra charges for additional adults or children charged at our usual rates and must be booked via phone only. Storage offer means the pitch must be un-occupied Sunday night to Friday morning with no water and electric connection plus no access to leisure facilities. Depart anytime Sunday with use of leisure facilities restricted to Friday to Sunday only. Available for new bookings only. Subject to availability. Regular booking terms and conditions apply. Regular additional charges apply. Offer may be withdrawn at any time.

Sip & Stay Luxury Pod Offer Terms & Conditions

Applicable to bookings in our Luxury Pods using code ‘SIP’. Arriving any day between Monday 4th September and Wednesday 18th October.

Low & high season offer prices apply by location:

Silverdale – Low £199, Was £230 – High £259, Was £350
Bay View – Low £179, Was £190 – High £209, Was £256
Hollins Farm – Low £179, Was £190 – High £229, Was £280

Terms and Conditions
Prices above based on up to 4 people sharing. New bookings only. Voucher for a free bottle of prosecco provided for guests at Silverdale and Hollins Farm (provided in the accommodation at Bay View),  no alternatives are available. High season prices apply to any breaks including a Friday night, Saturday night or both. Regular booking terms and conditions apply. Regular additional charges apply. Promo code must be used at the time of booking and cannot be applied retrospectively. Offer may be withdrawn at any time.

Silverdale Caravan Offer Terms & Conditions

Short breaks £449 (Was £575):

  • Arriving from Friday 15th September – Monday 16th October
  • 3 or 4 night breaks
  • Using code ‘SHORTBREAK’
  • New bookings only
  • Code must be used at the time of booking

Week breaks £599 (Was £750):

  • Arriving from Friday 15th September – Friday 13th October
  • 7 night breaks
  • Using code ‘WEEKBREAK’
  • New bookings only
  • Code must be used at the time of booking

Mid-week Touring Offer Terms & Conditions

Applicable to 4 night touring bookings arriving on select Mondays.

From prices based on 2 people sharing:

  • Silverdale – Stay for 4 nights, pay for 3 at £43 per night = Only £129 (includes swimming access)
  • Hollins Farm –  Stay for 4 nights, pay for 3 at £41 per night = Only £123 (includes swimming access)
  • Bay View – Stay for 4 nights, pay for 3 at £32 per night = Only £96
  • Marsh House – Stay for 4 nights, pay for 3 at £30 per night = Only £90
  • Ribble Valley – Stay for 4 nights, pay for 3 at £25 per night = Only £75

Available date ranges arriving from:

  • Monday 4th September 2023
  • Monday 11th September 2023
  • Monday 18th September 2023
  • Monday 25th September 2023
  • Monday 2nd October 2023
  • Monday 9th October 2023
  • Monday 16th October 2023

How to book

Call 01524 701508 quoting promo code MIDWEEK or simply book online by searching one of the applicable Monday arrival dates listed for a 4 night duration using the promo code MIDWEEK to grab this deal.

Terms and Conditions
Prices above based on 2 people sharing. Free night entitles customer to the base price free of charge. Extra charges for additional adults or children charged at our usual rates for the full 4 night duration. Available for new bookings only. Offer must be redeemed at the time of booking by using the promo code provided. Subject to availability. Regular booking terms and conditions apply. Regular additional charges apply. Offer may be withdrawn at any time.

Summer of Discovery Sale

Free 2023 + 2024 pitch fees on all twin unit lodges at Ribble Valley only. 
1.Offer only applies to selected twin unit lodges at Ribble Valley only. 2. Offer ends 3rd September. 3. Free pitch fees covered until 1st March 2025. 4. Deposit must be paid on or before the 3rd September 2023. 5. Offer can be removed at anytime.

 

External Show Terms & Conditions

10% OFF HOLIDAYS
Promo code required, provided exclusively at Great Yorkshire Show 2023 and Royal Lancashire Show 2023.
1.Exclusive online offer, holidays must be booked online. 2. New bookings only, cannot be redeemed via booking upgrade. 3. Subject to availability. 4.Regular booking terms and conditions apply. 5.Valid promo code must be applied at the time of booking. 6.Offer may be withdrawn at any time. 7.Valid on breaks arriving before 1st March 2024. 8. Offer ends 31st December 2023.

SPIN TO WIN – WIN A 7 NIGHT CARAVAN HOLIDAY
Valid for participants of our ‘Spin to Win’ wheel at Great Yorkshire Show 2023 and Royal Lancashire Show 2023.
1. This activity is a giveaway, free to enter exclusively for individuals who take part during the names events above. 2. Prizes will be issued on the day of entering where possible. 3.Separate terms and conditions may apply for specific prizes. 4.Biscuits Prize – issued on the day of entry if won, subject to availability. 5.10% off your next holiday prize – promo code voucher issued on the day of entry if won. 6.7 night caravan holiday – this is a prize draw to win one 7 night caravan holiday from a pool of entrants across the named events above. Specific holiday prize location will be determined by availability and requested holiday dates by the winner. Prize stay must be used within 6 months of the issue date. 8.Details may be provided to enter including but not limited to: name, contact number, email address, home postcode. 9.On entering, entrants agree to receive marketing communication and emails from Holgates.